Returns for skin-care items bought on lushus.shop follow this page. Hygiene and safety matter, so opened jars are treated more strictly than a sealed spare. Read the rules before you ship.

Email lush@gmail.com or call 1-800-648-5415 with the order number and the product name. Written mail can go to 6244 CASTLEGATE DR W APT 9307, CASTLE ROCK CO 80108, US, but wait for return instructions before you post a carton. Unannounced boxes are difficult to identify.

Sealed, unused, eligible items are the ordinary case. A product that has been scooped, pumped, or heavily sampled may not qualify, except where a defect or a documented issue makes a different path fair. Follow the instructions you receive for that case.

Use the label and packing notes you are given. Keep tracking. If a liquid could leak, wrap it as instructed so other parcels in a tote are not harmed.

Approved refunds return to the original payment method after the warehouse checks the item. Card networks add posting time. Replacements depend on stock and ship separately.

Final-sale markings stay out of the ordinary path. Purchases from other shops go back to those shops. A gift card, if used, may be refunded to a gift card rather than to a bank, depending on the tender.

If a product arrived damaged or with a broken seal that you did not cause, photograph the wrap and the unit. That path can be a replacement rather than a change-of-mind return. Do not continue using a unit you plan to send back unless staff ask for a photo of a reaction or a defect that requires it.

Unauthorized returns can be refused. Postage you buy without being asked is not automatically repaid. Match the SKU on the slip to the unit in the box.

Questions: lush@gmail.com, 1-800-648-5415, 6244 CASTLEGATE DR W APT 9307, CASTLE ROCK CO 80108, US. Put the order number in the subject. Batch codes on the pack help if several versions exist.

If you have a skin concern, this returns page is not medical care. You may still open a product issue with photos and a description. Staff can talk about the purchase path; they cannot diagnose.

Sets should be returned complete unless staff say a single spare is enough. A missing box in a gift set can reduce what we can refund because the remaining pieces may not be sellable as the original listing.

Hygiene rules exist because a scooped jar cannot go back on a shelf as new. Sealed unused eligible items are the ordinary case. A unit that has been pumped or heavily sampled may not qualify, except where a defect or a documented issue makes a different path fair. Follow the instructions you receive for that case. Do not continue using a unit you plan to send back unless staff ask for a photo of a defect that requires it. Sets should come back complete unless staff say a single spare is enough; a missing box in a gift set can reduce what we can refund.

If you have a skin concern, this returns page is not medical care. You may still open a product issue with photos, a batch code, and a description of what arrived. Staff can talk about the purchase path. They cannot diagnose. Batch codes help when several versions exist, so put that code in the email with the order number. Unauthorized cartons posted to a correspondence address without a label are hard to identify and may not receive a refund. Postage you buy without being asked is not automatically repaid. Match the SKU on the slip to the unit in the box.