We believe that respect for human dignity and fundamental rights should be an important part of responsible business conduct. Every person involved in activities connected with the production, handling, distribution, and sale of goods should be treated with fairness, respect, and consideration. We do not support forced labor, human trafficking, slavery, child exploitation, debt bondage, or any other practice that deprives individuals of their freedom through threats, coercion, deception, intimidation, abuse, or improper pressure.

Although our role is primarily that of an independent retailer, we recognize that the products offered to customers may pass through complex supply networks before reaching the marketplace. Manufacturing, packaging, warehousing, transportation, distribution, and other activities may involve numerous businesses, contractors, workers, and service providers. Human-rights risks can occur at different stages of these processes, and responsible commercial conduct therefore requires awareness of the broader relationships associated with the products we sell.

We expect employment connected with our business relationships to be conducted voluntarily and in accordance with applicable laws and appropriate workplace standards. Workers should be given understandable information about their employment and should not be forced to provide labor or services against their will. No individual should be subjected to physical threats, violence, confinement, intimidation, fraudulent recruitment practices, or other conduct intended to prevent a person from freely making decisions about employment.

We do not support practices that use financial obligations or personal circumstances to restrict a worker’s freedom. This includes arrangements involving recruitment debts, unreasonable employment fees, withheld wages, excessive deductions, threats concerning immigration status, or other financial pressure that prevents individuals from leaving an employment relationship. Workers should not be required to surrender passports, identification documents, permits, or other important personal records as a condition of employment or as a means of restricting their ability to leave.

A respectful workplace should also be free from physical punishment, harassment, threats, degrading behavior, intimidation, and other forms of abusive treatment. We believe that workers should be treated with dignity regardless of their position, responsibilities, employment arrangement, location, nationality, or role within a supply network. Organizations involved in producing or handling merchandise are encouraged to maintain working environments where individuals can perform their duties without unreasonable fear or mistreatment.

Protecting children from exploitation is an essential part of responsible business practices. We do not support employment practices that violate applicable minimum-age laws or place children in circumstances that are dangerous, exploitative, or inappropriate. Young people should not be required to perform work that interferes with their education, threatens their health or safety, or takes advantage of their vulnerability. Business partners should maintain appropriate procedures for verifying age and addressing potential concerns involving underage employment.

We recognize that forced labor and human exploitation are not always obvious. A person may appear to have accepted employment voluntarily while facing hidden restrictions that significantly limit their freedom. Such circumstances can include deceptive promises made during recruitment, accumulated recruitment expenses, withheld wages, threats against family members, restrictions on movement, confiscation of documents, fear related to immigration status, or other forms of pressure. Responsible business practices therefore require attention to both clear violations and circumstances that may indicate an increased risk of exploitation.

Transparency within commercial relationships can assist in identifying potential human-rights concerns. Where appropriate, we encourage business partners to maintain reasonable information regarding their facilities, contractors, production arrangements, labor providers, and other relevant participants in their operations. Greater visibility can help businesses understand where products originate and identify areas where additional attention may be necessary. We recognize that complex supply chains may involve multiple levels of suppliers and that complete visibility may not always be immediately available.

We also understand that economic and operational disruptions can increase vulnerabilities among workers. Unexpected events such as supply interruptions, transportation difficulties, production changes, labor shortages, natural disasters, public emergencies, or significant changes in market conditions may create additional pressure throughout a supply network. Such circumstances do not remove the importance of protecting fundamental rights. Ethical employment expectations should remain relevant during periods of uncertainty as well as during ordinary business operations.

Responsible business relationships should be based on lawful conduct, transparency, accountability, and mutual respect. We encourage suppliers, manufacturers, contractors, logistics providers, service organizations, and other commercial partners to maintain practices that support appropriate employment conditions and protect workers from exploitation. Where concerns arise, communication and access to reliable information can help businesses better understand the circumstances and determine what reasonable action may be appropriate.

If information comes to our attention suggesting a potential human-rights concern connected with our commercial activities, we may review the circumstances and seek additional information when appropriate. Depending on the nature and seriousness of the concern, reasonable steps may include communicating with a relevant business partner, requesting clarification, seeking information about corrective measures, reviewing available documentation, encouraging improvements, or reconsidering the affected commercial relationship. The response to any particular situation will depend on the facts, available information, applicable requirements, and seriousness of the concern.

We recognize that responsible sourcing and human-rights protection are ongoing responsibilities. Supply chains can change, business relationships can develop, production arrangements can be modified, and new risks can emerge over time. For that reason, responsible business practices should not be treated as a single review or completed exercise. Continued awareness, communication, and evaluation can help identify opportunities to strengthen ethical standards and reduce the possibility of harmful practices.

We believe meaningful progress depends on cooperation among the organizations and individuals participating in commercial activities. Clear expectations concerning worker treatment, lawful employment, freedom from coercion, protection of children, and respect for human dignity can provide a foundation for more responsible business relationships. We encourage the businesses connected with our retail activities to take appropriate measures to understand and manage human-rights risks within their operations and relevant supply relationships.

Our approach also recognizes the importance of treating concerns seriously while considering the practical circumstances surrounding each situation. Human-rights issues may involve complex legal, operational, social, and economic factors. Where additional information is necessary, we may seek to understand the circumstances before determining an appropriate response. We believe that careful review, responsible communication, and reasonable corrective action can contribute to better outcomes for workers and other individuals who may be affected.

We are committed to conducting our retail activities in a manner that respects fundamental human rights and does not knowingly support exploitative or coercive labor practices. We expect the organizations with which we conduct business to share an appropriate commitment to lawful and respectful treatment of workers. While no supply network can be guaranteed to be free from every potential risk, continued attention to these principles can help promote more responsible commercial practices.

We also understand that ethical expectations may develop as laws, industry standards, technology, supply-chain practices, and public awareness change. Our approach may therefore be reviewed and updated when appropriate. We will continue to consider reasonable opportunities to strengthen awareness of human-rights issues and encourage responsible practices throughout the commercial relationships associated with our retail operations.

Customers, business partners, workers, and other interested parties who have questions, concerns, or information regarding these principles are encouraged to contact us at lush@gmail.com. When submitting a concern, providing relevant details about the circumstances, products, business relationship, location, or activity involved can help us understand the matter more effectively. Information may be reviewed to determine whether further clarification, communication, or action is appropriate.

Respect for human dignity is an important element of responsible commerce. We believe that individuals should be able to work without coercion, exploitation, violence, intimidation, or unlawful restrictions and that children should be protected from inappropriate or hazardous employment. We will continue to consider these principles as part of our business practices and will seek reasonable opportunities to support ethical treatment, transparency, and respect for fundamental rights throughout the commercial activities connected with our business.