Afterpay may provide eligible customers with an installment payment option that allows the cost of a qualifying purchase to be divided into several scheduled payments. When this payment method is available at checkout, customers may select Afterpay and complete the purchase subject to the eligibility requirements, approval procedures, and terms established by Afterpay. Because Afterpay independently operates and manages the installment service, customers should review the information provided by Afterpay before completing a transaction to understand applicable requirements, payment obligations, account conditions, fees, and other terms that may apply.
Customers who wish to use Afterpay can begin by selecting the products they would like to purchase and adding the eligible items to their shopping cart. During checkout, available payment methods will be displayed. If Afterpay is available for the transaction and the customer satisfies the applicable requirements, the customer may select Afterpay and follow the instructions presented during the payment process. New Afterpay users may be required to create an account, provide requested information, and complete identity or eligibility verification. Customers who already have an Afterpay account can generally continue by signing in and following the instructions associated with their account.
The availability of Afterpay does not generally change the ordinary fulfillment process for an order. Once a purchase has been successfully completed and accepted, the order will normally be processed, prepared, and shipped according to the applicable shipping and fulfillment procedures. The installment arrangement is administered separately by Afterpay. Customers will be shown the applicable payment schedule before or during the transaction, allowing them to review the amount and timing of scheduled payments before confirming the purchase.
For qualifying purchases, Afterpay commonly divides the purchase amount into four installments. The first installment is generally due at the time the order is completed, with additional installments typically scheduled at regular intervals thereafter. The exact amount of each installment and the applicable payment dates are determined by Afterpay and displayed to the customer. Customers should rely on the payment schedule shown in their Afterpay account or during checkout because payment timing and other conditions may vary depending on the transaction and the customer’s circumstances.
Afterpay may also be available for qualifying transactions at participating physical retail locations. Availability for in-store purchases can depend on the retailer, location, transaction value, customer eligibility, and other conditions established by Afterpay. Customers may need to use the Afterpay application or another supported payment method, including an eligible Afterpay Card where applicable. Requirements for in-store transactions may differ from those associated with online purchases, so customers should consult Afterpay for current instructions before attempting to use the service at a participating location.
The payment schedule normally begins when the transaction is approved and completed. Subsequent installments may be scheduled several weeks after the initial payment, according to the schedule provided by Afterpay. Customers may have the ability to make payments ahead of their scheduled due dates when permitted by the applicable Afterpay terms. The current account information, upcoming payment dates, outstanding balance, and other relevant details should be reviewed through the customer’s Afterpay account or application.
Use of Afterpay is subject to an independent approval process. The availability of the installment option does not guarantee that every customer or transaction will be approved. Afterpay may evaluate individual transactions using criteria determined by its own policies and systems. A customer who has previously received approval for an Afterpay purchase should not assume that another transaction will automatically receive approval. Approval decisions may vary depending on the transaction, account status, payment information, spending capacity, and other factors considered by Afterpay.
Eligibility requirements may also depend on the customer’s location and account information. Certain billing details, delivery information, payment methods, contact information, account history, or other requirements may need to satisfy Afterpay’s current conditions. These requirements can change over time, and customers should consult Afterpay directly for the most accurate and current eligibility information. Requirements imposed by Afterpay are determined by that payment provider and are not established or controlled through the ordinary operation of the store.
Not every product or order is necessarily eligible for installment payments. Some merchandise, transaction types, promotional purchases, gift cards, or other categories may be excluded from Afterpay according to its current rules. If a shopping cart contains items that do not qualify for installment payment together with items that are eligible, the customer may be required to separate the products into different transactions. Product eligibility can change, and the payment options displayed during checkout should be considered the most relevant indication of whether a particular order can be completed using Afterpay.
The amount a customer may be able to spend through Afterpay is not necessarily fixed. Available spending capacity can vary according to the customer, transaction amount, account status, payment history, and other considerations used by Afterpay. Any spending estimate, pre-approval message, or amount displayed before the final checkout process should not be understood as a guarantee that a specific purchase will be approved. Final authorization is determined by Afterpay when the transaction is submitted.
Orders completed using Afterpay generally remain subject to the same fulfillment, processing, and shipping procedures that apply to other eligible purchases. Once an order has been accepted, it may be prepared and dispatched according to the selected shipping method and applicable delivery schedule. Delivery estimates are not guaranteed and may be affected by inventory availability, destination, carrier operations, weather, transportation conditions, holidays, or other circumstances outside the ordinary control of the store.
Returns and exchanges for purchases paid through Afterpay remain subject to the applicable return and exchange policies. Customers should follow the required return process and, where necessary, obtain authorization before returning merchandise. Once an eligible return has been received and approved, the applicable refund information may be provided through the appropriate payment process so that Afterpay can adjust the customer’s installment arrangement in accordance with its procedures. Customers should not send merchandise directly to Afterpay unless Afterpay specifically instructs them to do so.
If only part of an order is returned, the amount of the refund may affect the remaining balance associated with the installment arrangement. After the applicable refund has been processed, Afterpay may adjust the outstanding amount or future installments according to its policies and the customer’s payment agreement. Customers should review their Afterpay account after a partial or full refund to confirm that the displayed balance and future payment schedule accurately reflect the completed return.
Issues involving an Afterpay account, transaction approval, declined payments, scheduled payment dates, account restrictions, late-payment consequences, payment processing, or other matters controlled by Afterpay should generally be addressed directly with Afterpay. Any fees, penalties, restrictions, or other financial conditions associated with the installment service are governed by the customer’s agreement with Afterpay and its current terms. Customers should review those terms carefully before selecting the installment payment option.
For questions concerning an order placed through the website, including order status, fulfillment, shipping, returns, exchanges, or other matters within our control, customers may contact us at lush@gmail.com. When contacting customer support, customers are encouraged to provide relevant order information and a clear description of the issue so that assistance can be provided as efficiently as possible. Questions specifically related to Afterpay account management or payment authorization may require assistance directly from Afterpay.
Payment options and installment availability may change from time to time as payment providers update their systems, eligibility requirements, supported products, transaction limits, or other conditions. Customers should therefore review the payment information presented at checkout and the current terms provided by Afterpay before completing an order. Selecting Afterpay confirms that the customer understands that the installment arrangement is administered by an independent payment provider and is subject to that provider’s applicable requirements.
By choosing Afterpay when it is available, customers acknowledge that the payment arrangement is separate from the store’s ordinary product fulfillment process and that the applicable payment obligations are established between the customer and Afterpay. Customers are responsible for reviewing their scheduled payments and ensuring that their account remains in good standing. The information presented during checkout is intended to help customers understand the available payment option, while the current terms and account information provided by Afterpay govern the specific installment arrangement.