We are available to help with questions concerning products, orders, shipping, returns, refunds, payments, website functionality, and other matters related to your shopping experience. Customer service is intended to provide clear and useful assistance whenever you need information before making a purchase or support after an order has been placed. We welcome customers to reach out whenever they encounter a question, concern, or issue that requires additional clarification.
For general assistance, you may contact us by email at lush@gmail.com. Email is often the most convenient way to discuss questions that involve an order, product information, shipping details, return requests, or other matters where written information may be helpful. When contacting customer support about an existing purchase, please include relevant information such as your name, order number, approximate purchase date, and a clear explanation of the issue. Providing sufficient details can help us understand your request and respond more efficiently.
Customers may also contact us by telephone at 1-800-648-5415. Phone support may be used for general questions, order-related concerns, product inquiries, delivery matters, return questions, payment issues, or other customer service needs. If your call concerns a particular order, having the applicable order number and basic purchase information available may help us identify the transaction and understand the circumstances more quickly.
Written correspondence may be sent to 6244 CASTLEGATE DR W APT 9307, CASTLE ROCK CO 80108, US. Customers who prefer to communicate in writing may use this mailing address for appropriate customer service correspondence. Please allow additional time for mailed communications and responses compared with electronic contact methods.
If you have a question about a product before placing an order, we encourage you to contact us for available information. Product details may include descriptions, features, sizing information, available options, compatibility information, or other details presented through the website. Product availability and information can change over time, so customers should review the information displayed for the relevant item and contact customer support if additional clarification is needed.
We also encourage customers to contact us promptly when an issue occurs with an existing order. Examples may include receiving an item that does not match the order, receiving merchandise that appears damaged, experiencing an unexpected shipping delay, having difficulty locating a package, noticing an issue with an order confirmation, or encountering another problem after purchase. Providing photographs, tracking information, order details, or other relevant information may help us evaluate the situation when such information is reasonably necessary.
Questions about shipping may include inquiries concerning order processing, delivery estimates, available shipping methods, tracking information, shipping charges, delivery addresses, or other fulfillment-related matters. Although we will make reasonable efforts to provide useful information about an order, delivery schedules can sometimes be affected by circumstances outside our direct control. Carrier delays, severe weather, holidays, transportation disruptions, inventory availability, incorrect address information, and other unexpected events may affect the time required for an order to arrive.
Customers who need assistance with a return or refund may contact us for information about the applicable process. Depending on the circumstances, we may request information necessary to locate the original transaction and determine whether the request meets the applicable return requirements. In some situations, photographs, proof of purchase, product condition details, or other supporting information may be helpful. Customers should review the applicable return and refund terms before sending merchandise back and should follow any required instructions provided by customer service.
Payment-related questions are also welcome. If you experience difficulty completing a transaction, notice an issue with a payment, or have a question about a charge associated with an order, please contact customer support. To protect your information, please avoid sending complete payment card numbers, passwords, security codes, or other unnecessary sensitive financial information through ordinary email or other unsecured communications. Certain payment transactions may be handled by independent payment providers, and questions concerning an external payment account or provider-specific authorization may need to be addressed with the relevant payment service.
Technical issues involving the website may also be reported to customer support. This can include difficulties viewing product pages, accessing information, adding products to a cart, completing checkout, using available account features, or interacting with other website functions. When reporting a technical problem, please describe what happened, which page or feature was affected, and, when possible, the type of device or browser being used. This information may help us better understand the problem and determine whether further review is necessary.
We appreciate customer feedback about products, website features, service quality, shipping experiences, and other aspects of the shopping process. Comments and suggestions can provide useful insight into areas where information could be clearer, procedures could be easier to understand, or the overall online experience could be improved. Customer feedback is therefore welcomed whether it relates to a positive experience, a question, a concern, or a suggestion for improvement.
When contacting customer service, please provide information that is accurate and relevant to your request. For order-specific questions, including the order number and a short description of the issue can make it easier to locate the appropriate information. If the issue concerns a damaged, incorrect, missing, or delayed shipment, additional details about the package and delivery status may also be useful. Customers should only provide information necessary to address the request and should avoid sharing sensitive personal or financial information unless it is specifically requested through an appropriate secure process.
Some customer service requests may require additional review before a response can be provided. The time required to address a request can depend on the nature of the issue, the information available, whether a third-party service provider is involved, and whether additional documentation is needed. We will make reasonable efforts to review inquiries and provide information appropriate to the circumstances.
We operate as an independent retailer and may offer authentic products associated with various brands and manufacturers. References to third-party names, trademarks, product names, or other brand identifiers are used to identify merchandise and provide customers with accurate information about products available through the retail business. Such references should not be interpreted as indicating ownership, sponsorship, endorsement, management, or operation by the owners of those third-party brands unless expressly stated otherwise.
Our customer service channels are intended to make it easier for customers to obtain assistance throughout the shopping process. Whether you are researching a product, preparing to place an order, checking the progress of a shipment, requesting information about a return, experiencing a website issue, or seeking clarification about another aspect of your purchase, you are welcome to contact us.
For customer service assistance, please email lush@gmail.com or call 1-800-648-5415. Written correspondence may be sent to 6244 CASTLEGATE DR W APT 9307, CASTLE ROCK CO 80108, US. We appreciate the opportunity to assist and will make reasonable efforts to review your inquiry and provide useful information based on the circumstances of your request.