Skin-care orders from lushus.shop are packed and then scanned by a carrier. This page covers timing, addresses, and what to do when a scan looks wrong. Transit estimates ignore indoor preparation.

Preparation usually needs up to two business days. Saturday, Sunday, and listed holidays are not packing days. A quicker service still waits for jars to be picked and wrapped.

Use a complete address. Email lush@gmail.com or call 1-800-648-5415 quickly if you paid with a typo. Mail can be sent to 6244 CASTLEGATE DR W APT 9307, CASTLE ROCK CO 80108, US. After a label exists, changing the door is a carrier problem.

Standard delivery after handover often spans several business days. Heat and cold can affect how a driver handles a carton, yet ordinary cosmetics shipments still move through the same networks as other small parcels.

Signature may be required on some services. A PO Box works only if checkout still offers a method that accepts it. Do not assume a mailbox is safe for a bottle of liquid in high heat if you will be away for a week.

Shipping fees are generally kept once labeled. Tracking sits in the dispatch email. A delivered status with no carton should be checked with household members and the carrier image, then with support.

Split shipments can occur. Two tracking numbers can belong to one payment. Read each packing slip.

If a jar arrives leaking, photograph the wrap and the product before cleanup if you can do so safely. Those pictures help a replacement decision.

Delivery questions: lush@gmail.com, 1-800-648-5415, 6244 CASTLEGATE DR W APT 9307, CASTLE ROCK CO 80108, US. Keep the order number in the subject line.

We do not put dry ice or medical cold chain on ordinary orders unless a product page says so. If a formula prefers a cool room, store it that way after it arrives. Transit is still a standard parcel path.

If you are traveling, ship to a place where a person can receive the carton. A hotel hold is your arrangement with that hotel. We cannot call a front desk in another city to explain a box.

Ordinary cosmetics shipments move through the same parcel networks as other small cartons. We do not add dry ice or a medical cold chain unless a product page says so. If a formula prefers a cool room, store it that way after it arrives. Transit is still a standard path, so do not leave a mailbox full of liquids in high heat for a week if you can help it. A hotel hold is your arrangement with that hotel. Ship to a place where a person can receive the carton if you are traveling. Signature services, when applied, will not leave a jar on a wet step without a person.

If a jar arrives leaking, photograph the wrap and the unit before cleanup if you can do so safely. Those pictures help a replacement decision. Split shipments can mean two tracking numbers for one payment; read each packing slip before reporting a missing tin. Heat and cold can change how a driver handles a carton, yet a later scan is still a carrier event. Opening a replacement file the same afternoon as the first delay often duplicates jars. A reasonable wait after the original window, then a tracer with the event list, is the practical order.